WHAT PERSONAL DETAILS EASEMYTRIP.COM COLLECTS & HOW THESE ARE USED:-
EaseMyTrip collects information, as outlined below, to be able to offer and deliver the product(s) and services(s) chosen by the User and also to fulfill our legal obligations as well as our obligations towards third parties as per our User Agreement.
"Personal Information" of User shall include the information shared by the User and collected by EaseMyTrip for the following purposes:
Registration on the Website: Information which the User provides while subscribing to or registering on the Website, including but not limited to information about the User’s personal identity such as name, gender, marital status, religion, age etc., contact details such as the email address, postal addresses, frequent flyer number, telephone (mobile or otherwise) and/or fax numbers. The information may also include information such as the banking details (including credit/debit card) and any other information relating to the User’s income and/or lifestyle, billing information, payment history etc. (as shared by the User).
"Other information" of the User which EaseMyTrip collects includes but is not limited to:
Transactional history (other than banking details) about User’s e-commerce activities, buying behavior etc.
User’s usernames, passwords, email addresses and other security-related information used by the User in relation to EaseMyTrip’s Services.
Data either created by the User or by a third party which the User wishes to store on EaseMyTrip’s servers such as image files, documents etc.
Data available in public domain or received from any third party including social media channels, including but not limited to personal or non-personal information from the User’s linked social media channels (like name, email address, friend list, profile pictures or any other information that is permitted to be received as per the User’s account settings) as a part of the User’s account information.
Information pertaining to any other traveler(s) for whom the User makes a booking through the User’s registered EaseMyTrip account. In such case, the User must confirm and represent that each of the other traveler(s) for whom a booking has been made, has agreed to have the information shared by the User disclosed to EaseMyTrip and further be shared by EaseMyTrip with the concerned service provider(s).
In case of visa related services being provided by EaseMyTrip, copies of the User’s passport, bank statements, originals of the filled in application forms, photographs, and any other information which may be required by the respective embassy to process the User’s visa application.
For international bookings, User, in compliance with the Liberalized Remittance Scheme (LRS) of RBI or any other law may be required to provide details such as their PAN information or passport details number or any such information required by Service Provider. Such information shall be strictly used as per the aforesaid requirements only. In case a User does not wish to provide this information, EaseMyTrip may not be able to process the booking. EaseMyTrip will never share User’s PAN details without their prior consent unless otherwise such action is required by any law enforcement authority for investigation, by court order or in reference to any legal process.
In case the User opts for contactless check-in at Hotels, copies of the User’s government identification like aadhar, driving license, election card etc., Self-declaration and any other information like date of birth, destination/origin of travel and place of residence that may be required by the concerned Hotel to honour the User’s hotel booking. For international bookings, the User, in compliance with the Liberalized Remittance Scheme (LRS) of RBI or any other law may be required to provide details such as their PAN information or passport details or any such information that may be required by the Service Provider.
The User’s Covid-19 Vaccination status and certificate, in case the User wishes to avail any service for the provision of which, such Covid-19 vaccination related information is required or to be accessed at a later stage for travel or any other related purpose. EaseMyTrip will never process the beneficiary id and other id details contained in the vaccination certificate.
Such information shall be strictly used for the aforesaid specified & lawful purpose only. User further understands that EaseMyTrip may share this information with the end service provider or any other third party for the provision and facilitation of the desired booking. EaseMyTrip will always redact all/any sensitive & confidential information contained in the vaccination certificate, passbook, bank statement or any other identity card submitted for the purpose of availing a service, promotional offer or booking a product on the Website. In case the User does not wish to provide this information or opts for deletion of the information already provided, EaseMyTrip may not be able to process the desired booking request. EaseMyTrip will never share any of the above information collected including PAN card details, Vaccination status & certificate, Passport details and Aadhar Card details without the User’s prior consent unless otherwise such action is required by any law enforcement authority for investigation, by court order or in reference to any legal process.
EaseMyTrip uses the personal information collected from the User for the following purposes:
To Book a Service:-
Names, addresses, phone numbers and age details are shared with related service providers, including airlines, hotels, or bus services to provide reservation and booking to the customers or travelers.
To Send Promotional Offers :-
EaseMyTrip uses details like mobile numbers and e-mail Id for sending information about any promotional offers. EaseMyTrip often sponsors promotions and lucky draws to give Users an opportunity to win discounts on travel or other prizes. This service is optional and the User can always unsubscribe this service to avoid receipt of such emails.
If the User opts to be a registered member of the Website, information like name, address, telephone number, e-mail address, a unique login name and password are asked. This information is collected on the registration form for various purposes such as:
1. User recognition;
2. To make the travel reservations;
3. To let EaseMyTrip connect with the User for customer service purposes, if necessary;
4. To confirm the new member registration and consequent booking;
5. To contact the User in order to meet any specific needs; and
6. To improve EaseMyTrip’s products and services.
EaseMyTrip identifies the importance of its valuable customers’ opinion. EaseMyTrip often conducts surveys and uses personal identification information to invite its regular customers for taking part in the surveys. Taking part in these surveys shall always be the Customer’s discretion. Typically, EaseMyTrip conducts the surveys to know about the customer’s experiences with EaseMyTrip.com and to make the Website, mobile site and mobile app more user-friendly for its members. Identity of the survey participants is anonymous unless otherwise stated in the survey.
Safeguard Sensitive Information:-
At EaseMyTrip, we don’t store or save sensitive user information regarding Credit/Debit cards and Net Banking details.
COOKIES & AUTOMATIC LOGGING OF SESSION DATA COOKIES
Cookies are small pieces of information that are stored by the User’s browser on User’s device's hard drive. Cookies allow EaseMyTrip to deliver better services in an efficient manner. Cookies also allow ease of access, by allowing to User to log-in without having to type the User’s login name each time (only the password is needed); EaseMyTrip may also use such cookies to display any advertisement(s) to the Users while they are on the Website or to send the Users offers (or similar emails – provided the Users have not opted out of receiving such emails) focusing on destinations which may be of the User’s interest.
A cookie may also be placed by EaseMyTrip’s advertising servers or third party advertising companies. Such cookies are used for the purpose of tracking the effectiveness of the advertisement advertising by EaseMyTrip on any website, and also to use aggregated statistics about the User’s visits to the Website in order to provide advertisements in the Website or any other website about services that may be of potential interest to the User. The third party advertising companies or advertisement providers may also employ technology that is used to measure the effectiveness of the advertisements. All such information is anonymous. This anonymous information is collected through the use of a pixel tag, which is an industry standard technology and is used by all major websites. They may use this anonymous information about the User’s visits to the Website in order to provide advertisements about goods and services of potential interest to the User. No Personal Information is collected during this process. The information so collected during this process, is anonymous, and does not link online actions to a User.
Most web browsers automatically accept cookies. By changing the options on the User’s web browser or using certain software programs, the User can control how and whether cookies will be accepted by the browser. EaseMyTrip supports the User’s right to block any unwanted Internet activity, especially that of unscrupulous websites. However, blocking EaseMyTrip’s cookies may disable certain features on the Website, and may hinder an otherwise seamless experience to purchase or use certain services available on the Website. Please note that it is possible to block cookie activity from certain websites while permitting cookies from websites you trust.
Automatic Logging of Session Data
EaseMyTrip records session data of the Users, which includes IP address, Operating System, browser software and the activities of the User on his device. We collect session data to evaluate the User’s behavior. Such session data helps EaseMyTrip in identifying the problems with its servers and improving its systems. This information does not identify any visitor personally and only examines the User’s geographic location.
CONTENT GENERATED BY THE USER
EaseMyTrip provides an option to its Users to post their experiences by way of reviews, ratings and general poll questions. The User also has an option of posting questions with regard to a service offered by EaseMyTrip or post answers to questions raised by other Users. Though the participation in the feedback process is purely optional, a User may still receive emails, notifications (through the App/SMS/Whatsapp or any other messaging service) to share the User’s review(s) or respond to questions posted by other Users. The reviews written or posted by a User may also be visible on other travel or travel related platforms.
Each User who posts a review or ratings or photographs, shall have a profile, which other Users will be able to access. Other Users may be able to view the number of trips, reviews written, questions asked and answered and photographs posted about EaseMyTrip.
WITH WHOM YOUR PERSONAL INFORMATION IS SHARED
Service Providers and Suppliers:
The User’s information will be shared with the end service providers like airlines, hotels, bus service providers, cab rental, railways or any other suppliers who are responsible for fulfilling the User’s booking. The User may note that while making a booking with EaseMyTrip, the User authorizes EaseMyTrip to share the User’s information with the said service providers and suppliers. It is pertinent to note that EaseMyTrip does not authorize the end service provider to use the concerned User’s information for any other purpose(s) save and except as may be requiring for fulfilling their part of service. However, the use of information as shared with the said service providers/suppliers for any other purpose is beyond the purview and control of EaseMyTrip as they process Personal Information as independent data controllers, and hence EaseMyTrip shall not be held liable for the same. The User is therefore advised to review the privacy policies of the respective service provider or supplier whose services, the User chooses to avail.
EaseMyTrip does not sell or rent individual customer names or other Personal Information of Users to third parties except sharing of such information with EaseMyTrip’s business / alliance partners or vendors who are engaged by EaseMyTrip for providing various referral services and for sharing promotional and other benefits to EaseMyTrip’s customers from time-to-time basis their booking history with EaseMyTrip.
COMPANIES IN THE SAME GROUP:
In the interests of improving personalization and service efficiency, EaseMyTrip may, under controlled and secure circumstances, share the User’s Personal Information with its affiliate or associate entities. This will enable EaseMyTrip to provide the User with information about various products and services, both leisure and travel related, which might interest the User; or help EaseMyTrip address the User’s questions and requests in relation to their bookings.
BUSINESS PARTNERS AND THIRD-PARTY VENDORS:
EaseMyTrip may share the User’s Personal Information with any third party whom EaseMyTrip may engage to perform certain tasks on its behalf, including but not limited to payment processing, data hosting, and data processing platforms.
EaseMyTrip uses non-identifiable Personal Information of Users in aggregate or anonymized form to build higher quality, more useful online services by performing statistical analysis of the collective characteristics and behavior of its customers and visitors, and by measuring demographics and interests regarding specific areas of the Website. EaseMyTrip may provide anonymous statistical information based on this data to suppliers, advertisers, affiliates and other current and potential business partners.
EaseMyTrip may also use such aggregate data to inform these third parties as to the number of people who have seen and clicked on links to their websites. Any Personal Information which EaseMyTrip collects and which it may use in an aggregated format shall be EaseMyTrip’s property. EaseMyTrip may use it, in its sole discretion and without any compensation to the User, for any legitimate purpose including without limitation the commercial sale thereof to third parties.
Occasionally, EaseMyTrip will hire a third party for market research, surveys etc. and will provide information to these third parties specifically for use in connection with these projects. The information (including aggregate cookie and tracking information) EaseMyTrip provides to such third parties, alliance partners, or vendors are protected by confidentiality agreements and such information shall be used solely for completing the specific project, and in compliance with the applicable regulations.
DISCLOSURE OF INFORMATION
In addition to the circumstances described above, EaseMyTrip may disclose User's Personal Information if required to do so: